Privacy Policy

Last updated: March 2026

1. Overview

Mr. Phone Taigum ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.

2. Information We Collect

We may collect the following personal information when you engage our services, make a booking, or contact us: your name, phone number, email address, device type and model, description of the device issue, and repair history with us. We do not collect or access the content stored on your device (such as photos, messages, or files) unless explicitly required for a data transfer service you have requested.

3. How We Use Your Information

We use your personal information to: process and manage your repair booking, contact you regarding your repair status, provide warranty service, send appointment confirmations and reminders via SMS or email, respond to your enquiries, improve our services, and comply with legal obligations.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with: parts suppliers (only where necessary to process a warranty claim), payment processors to complete transactions, and government bodies or law enforcement where required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Physical records are stored securely at our premises. Digital records are stored in password-protected systems with restricted access.

6. Data Retention

We retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including for warranty administration (up to 180 days after repair, or longer if required by law). Repair records may be retained for up to 7 years for accounting and legal purposes. You may request deletion of your personal information at any time, subject to our legal retention obligations.

7. Your Rights

Under the Australian Privacy Act, you have the right to: access the personal information we hold about you, request correction of any inaccurate information, request deletion of your information (subject to legal requirements), and lodge a complaint if you believe your privacy has been breached. To exercise any of these rights, please contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can configure your browser to refuse cookies, although this may affect your ability to use certain features of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website with the updated date shown above.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Mr. Phone Taigum
217 Beams Road, Taigum Square Shopping Centre, Taigum QLD 4018
Phone: 0493 716 826 · Landline: (07) 3161 5159

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.