Phone Data Transfer at Taigum Square
New phone, and the old one still holds your photos, contacts and chats? We move them across and set the new phone up for you at our shop in Taigum Square, including between iPhone and Android. Most transfers take 30 to 60 minutes while you wait; a big photo library takes longer.
What We Transfer
- Contacts — including any saved only on the phone, not in an account
- Photos & Videos — the whole camera roll, including anything that isn't backed up anywhere else
- Messages — text message history, in most iPhone and Android combinations
- WhatsApp — chats, photos and voice notes, between iPhone and Android as well (see below)
- Apps & Settings — moving to the same kind of phone, apps and most settings come across
- Cross-platform — iPhone to Android, Android to iPhone, and old to new on the same brand
iPhone to Android, or Android to iPhone
Switching between the two works, but a few things don't cross over as they are. Apps have to be downloaded again from the other store and signed back in to, and apps you paid for usually have to be bought again. WhatsApp chats can come across, but only while the new phone is being set up, with the same phone number on both. Some moves, such as Android to iPhone, also only work during that first setup.
So if you're changing platforms, bring the new phone before you've set it up. If it's already set up, we may need to erase it and start again.
Setting Up the New Phone
Setting up the new phone is part of the service. Once your things are across, we go through the setup with you: Wi-Fi, a passcode, Face ID or a fingerprint (you register your own face or finger), and the settings you're used to, so the phone is ready to use when you walk out.
What we do
Move your contacts, photos, messages and apps; set up the new phone; check your things have arrived; and, if you'd like, fit a case and screen protector before the first drop.
What you do
Sign in to your own Apple Account or Google account, and to your apps: banking, email, Facebook, WhatsApp and the rest. We don't set up personal accounts or app logins, so bring your passwords.
Before You Come In
- Bring both phones, charged, and know both passcodes
- Know your Apple Account (Apple ID) or Google account password, and have the phone or email that receives your sign-in codes
- Check the new phone has room: it needs at least as much free storage as the old phone is using
- If your number is on an eSIM, moving it may need your carrier's app or a call to your carrier
Limits to Know
- We can't get past a passcode or account lock you don't know
- A transfer needs the old phone working. If it won't turn on or the screen is dead, the free check tells you whether a repair can get it going first
- We don't set up personal accounts: banking apps, email, Facebook or any other app. You sign in to those yourself
Keep the old phone as it is for a week or two, until you're sure everything you need is on the new one. Then erase it before you sell it, pass it on or recycle it.
Resetting a Phone
Resetting is a service of its own. We erase a phone and set it up fresh: before you sell it, pass it to family or recycle it, after a scam, or when it's slow and cluttered and you want a clean start. Bring the password for the Apple Account or Google account it's signed in to: after a reset the phone asks for it (Activation Lock on an iPhone, factory reset protection on Android), and only the account's owner can get past that.
Service and Damage Reports
Need it in writing? We write service reports of the work we've done on your phone, and damage reports for insurance claims, setting out what's damaged and what it needs. Ask at the counter when you bring the phone in.