Expert iPhone, Samsung & iPad Repair in Taigum

It can. Manufacturers such as Apple and Samsung don't cover damage caused by repairs done outside their authorised service networks, and they may refuse warranty service on a phone that has been opened or repaired by a third party, including us. If your phone is still under the manufacturer's warranty and the fault is one they cover, we recommend taking it to them first. If it's out of warranty, or the damage isn't covered (accidental damage such as a cracked screen usually isn't), we can repair it while you wait. Your rights under the Australian Consumer Law are not affected.

Our 180-day repair warranty (90 days for batteries) is voided if:

Physical damage after repair — drops, cracks, bends, or impact damage that occurs after we've returned the device to you.

Liquid or moisture damage — exposure to water, spills, or humidity after the repair. Please note that repairs may reduce your device's original water resistance rating.

Unauthorised modifications — if another repair shop or individual opens or modifies the device after our repair, the warranty on our work is voided.

Software issues — problems caused by operating system updates, app conflicts, or software-related faults are not covered.

Misuse or neglect — using the device outside the manufacturer's intended conditions, or damage from accessories not designed for the device.

Removed or tampered serial numbers — if the device serial number has been altered or removed.

Normal wear and tear and cosmetic damage (scratches, scuffs) that don't affect functionality are also not covered. If you're unsure whether an issue falls under warranty, just bring it in and we'll take a look — no charge for the assessment.

Yes, we strongly recommend it. While data loss during repair is rare, it can happen — particularly with screen replacements and motherboard-related work. We are not responsible for any data loss that occurs during the repair process. Please back up via iCloud, Google Drive, Samsung Cloud, or to your computer before you come in.

Quality aftermarket parts. Genuine parts are mostly supplied through the phone makers' own repair networks, so, like most independent repairers, we buy aftermarket parts from suppliers we trust. Each part is tested in the phone before and after fitting and covered by our 180-day warranty (90 days for batteries). On recent iPhones a non-Apple screen or battery shows an "Unknown Part" message in Settings; it doesn't change how the part works.

It depends on the phone and the part, so we check it first, for free, and give you an exact price before any work starts. Nothing is done until you agree.

Most common repairs — screen replacements, battery swaps, charging port repairs — are completed in 30 to 60 minutes while you wait. More complex repairs or those requiring special-order parts may take longer, and we'll let you know the expected timeframe when you drop off your device. You're welcome to browse the shops at Taigum Square while we work.

Both are welcome. Walk-ins are served on a first-come, first-served basis. If you'd like to check the wait — especially on weekends or during busy periods — calling ahead is recommended. We're open 7 days a week, including most public holidays, with late-night trading until 8pm on Thursdays. Prefer a set time? Book a repair online and we’ll text you to confirm.

If we assess your device and determine that a repair isn't possible or isn't cost-effective, we'll let you know upfront and you won't be charged for the diagnostic. We'll also advise you on alternative options where possible.

Often, yes. Bring it in, or text us the model and what it's doing. If we can order the part, we'll tell you how long it takes before you decide, and if it's a job we don't do, we'll say so.

If your device originally had a water resistance rating (e.g. IP67 or IP68), please be aware that any repair — whether by us, Apple, or any other repairer — may reduce the water resistance of your device. We recommend treating your device as non-water-resistant after any repair and using a protective case if moisture exposure is a concern.

We repair iPhones (all models from iPhone 6 to iPhone 18 Pro Max, including iPhone 17, 17 Air and 17e), Samsung Galaxy S series (S10 through S26, including the S26 Ultra and S26 FE), Samsung Galaxy A series (A13 to the latest A17, A37 and A57), Oppo phones, iPads (all generations), and Samsung Tablets. If yours isn't listed, ask: we can often order the part.

We're located at 217 Beams Road, Taigum Square Shopping Centre, Taigum QLD 4018 — in the middle of the shopping centre, between Lowes and Big W, next to the main food court. Parking at the centre is free. For directions from Zillmere, Bracken Ridge, Fitzgibbon, Boondall, Geebung, Carseldine, Aspley and nearby suburbs, pick your suburb under Areas below.